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Privacy Policy

Last Updated: March 2026

At Quetzal Taxes (“we,” “our,” or “organization”), we are committed to protecting your privacy and ensuring you have a positive experience on our website and when working with us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website at quetzaltaxes.com and when you use our tax preparation and accounting services.

1. Information We Collect

We collect information in several ways:

1.1 Information You Provide Directly

  • Contact information: Name, email address, phone number, and physical address when you contact us through our contact form, by phone, email, or in person.
  • Appointment information: Appointment details such as date, preferred time, and type of service requested.
  • Service information: When you work with us for tax preparation services, we may collect financial information, Social Security numbers, ITIN numbers, income information, previous tax history, and financial documents necessary to prepare your tax returns.
  • Website user information: Name, email, and messages you provide through online forms on our website.

1.2 Information Collected Automatically

  • Log data: Internet Protocol (IP) address, browser type, operating system, referring URL, pages visited, time spent on pages, and timestamps.
  • Cookies: We use cookies to remember your preferences, keep you logged in during authenticated sessions, and improve your experience on our website.
  • Analytics: Information about how you use our website (which pages you read, how long you spend on each page, what you click on).

1.3 Information from Third Parties

  • If a client refers you to us, we may receive your name and contact information.
  • Information from government agencies if you are involved in IRS audits or other tax procedures.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Providing services: Prepare, file, and maintain your federal and state tax returns.
  • Accounting and business services: Provide accounting, payroll services, LLC registration, and other financial services.
  • Communication: Answer your questions, confirm appointments, send information about our services, and provide important updates.
  • Legal compliance: Comply with IRS requirements, federal and state tax laws, and other legal obligations.
  • Service improvement: Improve our website, services, and customer experience based on your feedback.
  • Marketing: Send information about new services, special offers, and tax updates (only if you’ve opted to receive these communications).
  • Security: Detect, prevent, and address fraud, technical issues, and security violations.

3. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your information in these limited cases:

3.1 Service Providers

We share information with trusted service providers who help us operate our business and website, including:

  • Web hosting and technology providers
  • Tax preparation and electronic filing software
  • Payment processors
  • Email services
  • Website analytics services

3.2 Legal Compliance and Tax Obligations

We share information with:

  • The Internal Revenue Service (IRS)
  • South Carolina and other state tax agencies
  • Government authorities when required by law
  • When necessary to protect our legal rights or comply with legal obligations

3.3 Business Transfers

If Quetzal Taxes is acquired, merged, or sells its assets, your information may be transferred as part of that transaction. We will notify you of any such change and any choices you may have.

3.4 With Your Consent

We may share information with other third parties if you give us explicit permission.

4. How We Protect Your Information

The security of your information is important to us. We use technical, administrative, and physical security measures to protect your information, including:

  • SSL encryption: Our website uses secure connections (HTTPS) to protect data in transit.
  • Limited access: Only authorized employees who need to access your information to provide services have access to your data.
  • Secure storage: Documents and files are stored on secure systems with password protection.
  • Secure destruction: We securely destroy information when it’s no longer needed for our services or as required by law.
  • Employee training: Our team receives training on data privacy and information security.

Important note: While we implement reasonable security measures, no Internet transmission or electronic storage is completely secure. We cannot guarantee absolute security, but we strive to protect your information from unauthorized access.

5. Your Privacy Rights

5.1 Access and Correction Rights

You have the right to request access to the personal information we maintain about you and to request that we correct inaccurate information. Contact us to make these requests.

5.2 Right to Opt Out of Marketing Communications

If you receive marketing emails from us, you can opt out by clicking the “unsubscribe” link in the email or by contacting us directly.

5.3 Right to Delete Information

You can request deletion of your personal information, except where we must retain it to comply with legal, tax, or legitimate business obligations.

5.4 Rights Under State Privacy Laws

If you are a resident of California, Colorado, Connecticut, or another state with data privacy laws, you may have additional rights. Contact us for more information about your rights under your state law.

6. Information Retention

We retain your information for as long as necessary to provide you with services and comply with our legal obligations:

  • Tax records: We retain tax records for at least 7 years, as required by the IRS.
  • Business records: We retain business information as needed for audits and compliance.
  • Contact information: We retain contact information while you are a client or as needed to comply with legal obligations.
  • Website data: Analytics and log data are retained for 12 months before being deleted or anonymized.

7. Third-Party Websites

Our website may contain links to third-party websites. This Privacy Policy applies only to our website. We are not responsible for the privacy practices of third-party websites. We encourage you to review their privacy policies before providing personal information.

8. Protection of Minors

Our website and services are not directed to minors (individuals under 18 years old). We do not intentionally collect personal information from minors. If we discover we have collected information from a minor, we will delete that information immediately.

9. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated version on our website with a revised “Last Updated” date. If we make material changes, we will notify our current clients by email or through a prominent notice on our website.

10. Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about how we handle your information, please contact us:

Quetzal Taxes
6300 White Horse Rd #122
Greenville, SC 29611
Phone: +1 (864) 246-1117
Email: mail.quetzal@gmail.com
Hours: Monday to Saturday, 9 AM to 6 PM (Closed Wednesday and Sunday)

We will respond to your request within 30 business days.

11. South Carolina-Specific Notices

As a business located in South Carolina, we comply with all applicable data privacy laws in the state. If you are a South Carolina resident, you have the rights described in this policy.